Title: | Service Assurance Agent |
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ID: | 1225 |
Department: | Engineering & Operations – Service Assurance |
Job Type: | Non-exempt (hourly) |
Location: | Rapid City or Wall, SD |
Company: | Golden West Telecommunications |
*Part time position available, located in Wall, SD or Rapid City, SD
Shifts available:
Friday 11:00 pm - Saturday 8:00 am
Saturday 11:00 pm - Sunday 8:00 am
Some holidays
*$20 - $25 per hr - Depends on Experience
General Summary:
A Service Assurance Agent provide entry level customer and network surveillance, triage, and repair support for the Company’s network and customers. Service Assurance Agents work in the Network Operations Center (NOC) and are the frontline, first-level technical support within the Service Assurance team responsible for insuring customer and network service reliability and quality. Monitor the Company’s network for alarms and disruptions in service.
Essential Job Functions:
Other Responsibilities:
Perform all other related duties as assigned by Management.
Knowledge, Skills & Abilities:
Education and/or Experience:
High School diploma, GED or equivalent required
Associates Degree in telecommunications, electronics or networking preferred.
Working experience in a Call Center or Network Operations environment a plus.
Certifications, Licenses, Registrations:
Must have, or be able to obtain, and maintain a valid South Dakota driver’s license, have an excellent driving record and be insurable under the Company’s policy carrier.
Other Qualifications and/or Credentials:
None
Physical Requirements:
PHYSICAL REQUIREMENTS |
0-24% |
25-49% |
50-74% |
75-100% |
Seeing: Must be able to read computer screen and various reports. |
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X |
Hearing: Must be able to hear well enough to communicate with employees and business contacts. |
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X |
Standing/Walking: |
X |
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Climbing/Stooping/Kneeling: |
X |
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Lifting/Pulling/Pushing: |
X |
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Fingering/Grasping/Feeling: Must be able to write, type, and use phone system. |
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X |
Working Conditions:
Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually quiet.
Note:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.