General Summary:

The IT department designs, builds, installs and maintains computer and network systems for a wide variety of customers, including businesses and state & local government organizations.

The Network Engineer plans, installs, maintains and creates implementation procedures for the following technologies: primary focus is networking services to support LAN/WAN installations, including wireless networks and switching/routing. Secondary focus is broader IT support, to include cloud technologies, disaster recovery, firewalls, virtualization (primarily Hyper-V), storage (including Storage Spaces Direct), Windows server and cybersecurity applications. Develops documentation for internal and customer use when deploying technology. Manages customer technical needs from planning to implementation to support.

Essential Job Functions:

• Installs, configures and maintains LAN/WAN network environments to include switches, routers, firewalls & wireless controllers.
• Installs and supports wireless network deployments including interior and exterior installations.
• Installs, configures, and maintains remote access technologies such as RDS and VPN’s.
• Assist with network design, to include wireless networks.
• Develops cybersecurity practices and recommended policies for customers.
• Installs, configures, and maintains Windows Server environments, to include clustered and virtual environments. (Storage Spaces Direct experience a plus.)
• Provides assistance to Level I and II technicians.
• Maintains confidentiality.
• On Call rotation.
• Some travel is required.

Other Responsibilities:

• Performs all other related duties as assigned by Management.

Knowledge, Skills & Abilities:

• In-depth experience with network devices switches, routers and firewalls, SDN, etc. (HP, Brocade, AdTran and SonicWALL preferred)
• Demonstrated knowledge with TCP/IP, DNS, 802.1x, and DHCP Protocols
• Experience with various storage technologies (SAN, VSAN, S2D, NAS, RAID)
• Experience virtualized networks including virtual servers and virtual desktops
• Experience with Microsoft Windows Server 2008, 2012R2, Windows 8 and 10
• Experience with Office 365 or Microsoft Exchange server administration a plus
• Must be able to work independently and make sound technical decisions using information at hand
• Possess excellent customer service skills
• Ability to communicate verbally and in written formats with co-workers and business associates in a professional and courteous manner
• Ability to function effectively as a team player
• Ability to adapt to changes in the work environment and external influences such as competing demands; changes approach, scope or method to best fit the situation
• Able to deal with frequent changes, delays, or unexpected events
• Ability and willingness to undertake self-development activities
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Education and or Experience:

Degree in Information Technology, Computer Science, Computer Engineering or equivalent and a minimum of eight years of related experience; or equivalent combination of education and experience. Six years of networking experience, two years of storage experience and two years of virtualization experience preferred.

Certifications, Licenses, Registrations:
Network Certification Required: HP Master ASE, CCNA or equivalent

Premier-level Certification desired: Advanced HP Networking certifications, CCNP or equivalent

Must have, or be able to obtain, and maintain a valid South Dakota driver’s license, have an excellent driving record and be insurable under the Company’s insurance policy.

Other Qualifications and/or Credentials:

Physical Requirements:
 

PHYSICAL REQUIREMENTS	0-24%	25-49%	50-74%	75-100%
Seeing: Must be able to read computer screen and various reports.				X
Hearing: Must be able to hear well enough to communicate with employees and business contacts.				X
Standing/Walking:		X
Climbing/Stooping/Kneeling:		X
Lifting/Pulling/Pushing:			X
Fingering/Grasping/Feeling: Must be able to write, type, and use phone system.				X
Sitting				X

Working Conditions:

Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually quiet.

Note:

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.