General Summary:

The IT Technician group provides both remote and onsite support to a wide variety of customers, including business, school, local government and tribal organizations. They work on new installs of IT systems and components, along with break/fix of existing systems.
The IT Technician is responsible for installing, supporting and maintaining customers’ computer hardware, software and networks, including desktops, servers, switches, routers, wireless access points, firewalls and backup systems.

Essential Job Functions:

• Installs, configures and supports Windows Operating systems.
• Installs and troubleshoots PC's and related hardware and software.
• Installs and supports Wireless network deployments, including interior and exterior installations.
• Installs and supports network equipment.
• Performs system hardware and communication connection diagnostics, troubleshooting and repair.
• Assists customers with all support needs, efficiently track time and provide detailed work-performed documentation.
• Installs short cable runs on an occasional basis.
• On-call rotation.
• Local and regional travel with occasional overnights.
• Maintain confidentiality.

Other Responsibilities:

• Performs all other related duties as assigned by Management

Knowledge, Skills & Abilities:

• Knowledge of Microsoft Operating Systems.
• Knowledge of LAN/WAN and wireless technologies.
• Knowledge of TCP/IP and the protocol stack.
• Knowledge of virus and spyware removal techniques.
• Knowledge of basic network diagnostics and troubleshooting techniques required.
• Knowledge of Access & SQL Database software; Internet browsers; Microsoft Office, and other types of application software.
• Knowledge of printers required.
• Must be able to work independently and make sound technical decisions using information at hand.
• Must possess excellent customer service skills.
• Ability to problem solve, using all available resources to find resolution.
• Ability to communicate verbally and in written formats with customers, co-workers and business associates in a professional and courteous manner.
• Ability to function effectively as a team player.
• Ability to adapt to changes in the work environment and external influences.
• Ability to manage competing demands and change approach or method to best fit the situation.
• Ability to deal with frequent change, delays, or unexpected events.
• Ability to undertake self-development activities.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Education and/or Experience:
Degree in Information Technology, Information Systems, Computer Science, Computer Engineering or related fields; or a minimum of two year’s related experience and/or training; or equivalent combination of education and experience.

Certifications, Licenses, Registrations:
A+ Certification Preferred.

MCP (Microsoft Certified Professional) certification desirable.

Must have, or be able to obtain, and maintain a valid South Dakota driver’s license, have an excellent driving record and be insurable under the Company’s insurance policy.

Physical Requirements:
 

PHYSICAL REQUIREMENTS	0-24%	25-49%	50-74%	75-100%
Seeing: Must be able to read computer screen and various reports.				X
Hearing: Must be able to hear well enough to communicate with employees and business contacts.				X
Standing/Walking:		X
Climbing/Stooping/Kneeling:		X
Lifting/Pulling/Pushing:		X
Fingering/Grasping/Feeling: Must be able to write, type, and use phone system.				X
Sitting			X

Working Conditions:
Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually moderate.

Note:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.