Title: | IT Support Technician |
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ID: | 1169 |
Department: | Information Technology |
Job Type: | Non-exempt (hourly) |
Location: | Rapid City, SD |
Company: | Golden West Technologies |
**$500 Sign-on Bonus**
**Paid after 90 days of successful on-boarding**
General Summary:
The IT Support Technician is a member of the internal IT team at Golden West which consists of support technicians and system administrators and is responsible for developing, deploying, securing and maintaining the IT infrastructure for 300+ personnel across South Dakota. This infrastructure includes Windows and Linux Servers, VMware and Hyper-V virtualization clusters, wired and wireless networking and cloud applications.
The IT Support Technician’s primary focus is supporting end users with their PCs, applications and peripherals. They manage users and permissions via Windows Active Directory and user email via Office 365. The support technician team images, maintains, troubleshoots and repairs desktop and laptop computers. They deploy, update and support software packages including line of business, office and security applications. They respond to system alerts and document solutions. The support technician team works closely with the system administrators in order to maintain a highly available and secure corporate computing platform. This position does require some travel to other Golden West offices throughout the state.
Essential Job Functions:
Other Responsibilities:
Knowledge, Skills & Abilities:
Education and/or Experience:
Degree in Information Technology, Computer Science, Computer Engineering and/or one year of experience in the IT field. Must have direct experience with Microsoft computer operating systems and associated software.
Certifications, Licenses, Registrations:
CompTIA A+ or equivalent education/certification highly preferred.
Microsoft certification preferred.
Must have, or be able to obtain, and maintain a valid South Dakota driver’s license, have an excellent driving record and be insurable under the Company’s insurance policy.
Physical Requirements:
PHYSICAL REQUIREMENTS |
0-24% |
25-49% |
50-74% |
75-100% |
Seeing: Must be able to read computer screen and various reports. |
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X
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Hearing: Must be able to hear well enough to communicate with employees and business contacts. |
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X
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Standing/Walking: |
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X |
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Climbing/Stooping/Kneeling: |
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X |
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Lifting/Pulling/Pushing: |
X |
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Fingering/Grasping/Feeling: Must be able to write, type, and use phone system. |
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X
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Sitting |
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X |
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Working Conditions:
Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually moderate.
Note:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.