Golden West Position Openings >> Technology Support Specialist
Technology Support Specialist
Summary
Title:Technology Support Specialist
ID:1196
Department:Operations
Job Type:Non-exempt (hourly)
Location:Rapid City, SD
Company:Golden West Technologies
Description

$500 Sign On Bonus

General Summary:

Golden West Technologies (GWT) is a business-to-business provider of technology services, focused on partnering with customers to proactively address their business and technology needs. Data/network, physical security and telephony are the three main areas of technology infrastructure that GWT installs, manages, and services for customers.

A Technology Support Specialist is a software application expert that provides both remote and onsite support for customer telephony and physical security applications and hardware. The primary function of this position is to configure, maintain and troubleshoot various telephony and security applications. Secondary duties include installing and maintaining equipment such as phone systems, phones, security systems, cameras, access control hardware, data switches, and servers. A specialist also integrates application software to add robust features to the base hardware. Specialists will achieve this by working onsite and remotely for a variety of customers.

A Technology Support Specialist will be knowledgeable in computers and networking and has a desire to learn new technology and skills. The software and hardware used at Golden West is specific to the company and its customer needs, therefore Golden West Technologies provides in-house, on-site, and classroom training for all products, services, and technology. A good candidate will be a continual learner with a desire to help customers and understand their needs. A successful applicant will be able to take that knowledge and implement software and hardware to meet and exceed customer expectations.

Essential Job Functions
:

  • Remotely assist in programming changes and product support with customers and onsite technicians.
  • Build and maintain virtual servers for software applications.
  • Install, maintain, and service Mitel phone system applications.
  • Install, maintain, and service Genetec applications.
  • Perform system diagnostics, troubleshooting and repair of telephony and security software applications and systems.
  • Train customers on use of related software applications.
  • Program network devices such as switches and routers.
  • Build and test equipment in the lab to ensure all components are working properly prior to install.
  • Use company software, tools, processes and procedures to identify, track, and document daily work assignments.
  • Develop and update detailed customer project documentation within documentation platform.
  • On call rotation.

 

Other Responsibilities:

  • Performs all other related duties as assigned by Management.

 

Knowledge, Skills & Abilities:

  • Ability to learn telephone and security solutions offered and maintained by Golden West Technologies.
  • Knowledge of Windows 2012, 2016, 2019
  • Ability to use windows Hyper-V and VMware
  • Knowledge of basic network diagnostics and troubleshooting techniques.
  • Knowledge of TCP/IP and the protocol stack.
  • Knowledge of how to Install, connect, terminate, and test various type of cabling,
  • Ability to learn Company policies and procedures.
  • Skill in operating various office equipment such as personal computer, various software programs, and telephone systems.
  • Skill in oral and written communication.
  • Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner.
  • Ability to pay close attention to detail during installations, service calls and while filling out associated documentation.

 

Education and/or Experience:

Associate's degree in information technology or related field from a two-year college or technical school; or three years of related experience and/or training; or equivalent combination of education and experience.

 

Certifications, Licenses, Registrations:

Must have, or be able to obtain, and maintain a valid South Dakota driver’s license, have an excellent driving record and be insurable under the Company’s insurance policy.

Manufacturer Certifications as necessary, determined by the supervisor.

 

Physical Requirements:

 

PHYSICAL REQUIREMENTS

0-24%

25-49%

50-74%

75-100%

Seeing:

Must be able to read computer screen and various reports.

Must be able to distinguish colors.

 

 

 

 

X

Hearing:

Must be able to hear

well enough to communicate

with employees and business contacts.

 

 

 

X

 

Standing/Walking:

 

 

X

 

Climbing/Stooping/Kneeling:

 

 

X

 

Lifting/Pulling/Pushing:

 

 

X

 

Fingering/Grasping/Feeling:

Must be able to write, type,

and use phone system.

 

 

 

 

X

Sitting:

X

 

 

 

 

 

 


Working Conditions:

Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually quiet.

While performing the duties of this job, the employee occasionally works near moving mechanical parts. The employee works in outside weather conditions and is occasionally exposed to fumes or airborne particles and vibration. The employee is occasionally exposed to toxic or caustic chemicals and risk of electrical shock. The employee will be required to work in all different types of weather conditions, both summer and winter.

Note:

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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