Project Manager
Summary
Title:Project Manager
ID:1074
Department:Technologies Operations
Job Type:Exempt (salaried)
Location:Rapid City, SD
Company:Golden West Technologies
Description

General Summary:

 

Golden West Technologies (GWT) serves customers primarily through managed services and infrastructure projects, to include IT, communications and physical security. A key factor in the success of GWT is a disciplined and customer service oriented project management process, which allows the organization to deliver consistently high-quality projects. These projects establish the value of GWT for new customers and reinforce that value for existing customers, leading to long-term success of the organization.

 

The Project Manager (PM) leads over 200 infrastructure upgrade projects through the project lifecycle in a calendar year. The PM is supported by a team that includes Solution Architects, a purchasing group and 18 technicians. The PM is responsible for the success of projects by ensuring processes, procedures and policies are adhered to throughout the project. Especially important is communication with the customer – ensuring that the project objectives are understood, risk and dependencies are addressed and that the customer is satisfied with the result. Additionally, the PM ensures that projects progress per schedule, plan and budget, and manages change orders during the project. The PM will be responsible for scheduling and leading several internal and customer-facing meetings for each project and should be comfortable in keeping meetings focused on the desired outcome. The PM will coordinate with department supervisors for project task assignments and will assist in standardizing and documenting the process, procedures and policies.

 

Essential Job Functions:
 

  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
  • Communicates project schedules, risks, dependencies and goals in both written and verbal formats.
  • Manages day-to-day operational aspects of a project, including scope, schedule, parts and budget.
  • Effectively applies our company core values, mission & vision to each project and maintains project quality standards.
  • Coordinates project task assignments with department supervisors.
  • Organizes and manages weekly project planning meeting and other planning meetings, as needed.
  • Schedules and leads meetings to communicate project details, assignments and progress to project stakeholders.
  • Evaluates each project using a defined scorecard and shares results and lessons learned, conducting post project reviews with project team as necessary.
  • Reviews project-related deliverables prepared by team before passing to client.
  • Manages project-related documentation, to include customer information along with technical information generated during the project.
  • Continues to improve project processes on a regular basis, finding ways for the company to become more efficient and provide better customer service.
  • Minimizes company and customer exposure and risk on project.
  • Ensures project documents are complete, current, and stored appropriately.
  • Administrates change orders, budget of labor and miscellaneous parts for project.

 

Other Responsibilities:
 

  • Performs all other related duties as assigned by Management.

 

Knowledge, Skills & Abilities:
 

  • Highly adept at providing an excellent customer experience, from the beginning to the end of the project.
  • Knowledge, experience and interest in learning about technology in business applications, specifically IT infrastructure, telephony and physical security.
  • Maintain familiarity with the GWT products and services.
  • Ability to convey customer requirements for the project to various departments.
  • Ability to find creative and adaptable approaches to eliminate project obstacles.
  • Analytical thinking and problem solving abilities, along with attention to detail.
  • Comfortable in a dynamic technical atmosphere with an expanding customer base.
  • Excellent oral and written communication skills.
  • Must be skilled in customer service and able to communicate on difficult topics with tact.
  • Skilled in problem solving and finding resolutions to any project obstacles.
  • Must be able to work independently and make sound technical decisions using the information at hand.
  • Must be collaborative and team-oriented, leading teams to deliver successful projects.
  • Ability to prioritize tasks for self and for team.
  • Ability to follow written and oral instructions.
  • Ability to work with frequent interruptions in a fast-paced environment.
  • Knowledge of our policies and procedures.
  • Knowledge of office protocol.
  • Knowledge of our products and services.

Education and/or Experience:

 

Bachelors or technical degree in Technology, Business, Project Management,

Communications, Telecommunications or a related field. Must have experience working with business technology and a minimum of two years of experience in project management.

 

Certifications, Licenses, Registrations:

 

Project management certification desired (PMP, Project+, etc.)

 

Must have, or be able to obtain, and maintain a valid South Dakota driver’s license, have an excellent driving record and be insurable under the Companys insurance policy.

 

PHYSICAL REQUIREMENTS

 

 

 

 

PHYSICAL REQUIREMENTS

0-24%

25-49%

50-74%

75-100%

Seeing:

Must be able to read computer screen and various reports.

 

 

 

 

X

Hearing:

Must be able to hear

well enough to communicate

with employees and business contacts.

 

 

 

 

X

 

Standing/Walking:

 

 

X

 

Climbing/Stooping/Kneeling:

 

 

X

 

Lifting/Pulling/Pushing:

 

 

X

 

Fingering/Grasping/Feeling:

Must be able to write, type,

and use phone system.

 

 

X

 

 

Sitting

 

 

 

 

X

 

 

 

 

 

Working Conditions:

Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually moderate.

Note:

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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