General Summary:

Golden West Technologies (GWT) provides technology leadership and IT infrastructure management for a wide variety of clients across western South Dakota and eastern Wyoming.  The core of the practice is quarterly strategic discussions with client stakeholders, helping them align their business needs with the proper technology to meet those needs.  Those discussions are enabled by regular proactive assessments of each client’s network, allowing clients to spend their dollars most effectively.  Additionally, each client receives reactive support solving those immediate technical needs from a highly-skilled technical team in the GWT Network Operations Center (NOC).  The Inside Sales Representative (ISR) plays a critical role in lead generation for new clients that might benefit the most from this level of technology leadership, mentorship and support.

The Inside Sales Representative (ISR) works in conjunction with the Business Development Manager (BDM) on targeted lists of suspects that meet our criteria for GWT technology leadership services.  The ISR is responsible for generating leads, setting appointments and advancing the sales process to meet our targeted quotas. The core of this role is conducting necessary activities to start “conversations” with decision makers and set appointments for the Outside Sales Representative (OSR) to conduct the First or Second Time Appointments that further qualify customer fit for our Technology Leadership program.  The ISR will coordinate with the OSR for appointment setting. In addition, the ISR will generate their own suspect lists and conduct initial research of suspect businesses to match our success criteria and to perform campaign activities including but not limited to telephone, email and networking. This individual will also track all sales activities statuses and results toward goals and to summarize “closed reasons.” 

Essential Job Functions:

• Works with Business Development Manager to generate “warm” leads list.
• Investigate potential targeted accounts that meet criterial to include in call campaigns.
• Develop sales opportunities by researching and identifying potential accounts.
• Identify decision makers within targeted leads to begin sales process.
• Maintain and expand the company’s database of prospects.
• Collaborate with appropriate team members to determine sales tactics.
• Generate call interest using Industry Trends and Best Practices.
• Set appointments for Outside Sales Representatives to conduct “First Time Appointments”.
• Ensure follow-up of leads and tasks are completed of relevant team members.
• Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
• Handle inbound, unsolicited prospect calls and convert into sales.
• Overcome objections of prospective customers.
• Enter new customer data and update changes to existing accounts in the CRM.
• Attend periodic sales training where applicable.
• Occasional travel is required to attend sales events or exhibits.

Other Responsibilities:

• Performs all other related duties as assigned by Management.

Knowledge, Skills & Abilities:

• Demonstrates ability to communicate at the business owner/manager level for interest to meet.
• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
• Success in qualifying opportunities involving variety of key decision makers.
• Strong problem identification and objections resolution skills.
• Able to build excellent rapport with prospects.
• Exceptional verbal, written communications and listening skills.
• Skill in operating various office equipment such as personal computer, various software programs, copier, fax, and telephone systems.
• Ability to self-motivate, with high energy and an engaging level of enthusiasm.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.
• Experience with customer relationship management software.
• Knowledge of Company policies, procedures, products and services.
• Knowledge of general office practices and procedures.
• Knowledge of sales practices and principles.

Education and/or Experience:

Bachelor’s degree or equivalent experience in Business Administration is preferred. Minimum of two year’s relevant experience in sales and marketing.

Certifications, Licenses, Registrations:

Must have, or be able to obtain, and maintain a valid South Dakota driver’s license, have an excellent driving record and be insurable under the Company’s insurance policy.

Other Qualifications and/or Credentials:
 

Physical Requirements:

Working Conditions:

Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually quiet.

Note:

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.