General Summary:

The Remote IT Technician team’s primary focus is providing support for school districts and counties.

Primary scope of work for the Remote IT Technician is Windows workstation/laptop deployment, troubleshooting, and maintenance from guidelines and instructions. Troubleshoot and support printer and misc. peripheral computer equipment used by customer base.

Essential Job Functions:

• Provides assistance to a large customer base via onsite and remote methods.
• Troubleshoots PC's and related hardware and software.
• Deploys, troubleshoots and maintains Windows workstations.
• Performs system hardware and communication connection diagnostics, troubleshooting and repair.
• Assist other IT technicians and engineers in troubleshooting IT infrastructure such as Ruckus Wireless, WDS, WSUS, Hyper-V, and other technologies specific to customers’ needs.
• Maintains confidentiality.
• Occasional on-call.

Other Responsibilities:

• Performs all other related duties as assigned by Management.

Knowledge, Skills & Abilities:

• Knowledge of PCs and printers required.
• Knowledge of Microsoft Operating Systems.
• Ability to maintain an accurate inventory list of computers and whom they are assigned to.
• Knowledge of basic network diagnostics and troubleshooting techniques required.
• Knowledge of internet browsers IE, Firefox, Chrome, Edge, Microsoft Office, and other types of application software.
• Must be able to work independently and make sound technical decisions using information at hand.
• Possess excellent customer service skills.
• Ability to communicate verbally and in written formats with co-workers and business associates in a professional and courteous manner.
• Ability to function effectively as a team player.
• Skilled in diplomacy and tact.
• Ability to adapt to changes in the work environment and external influences.
• Manages competing demands, changes approach or method to best fit the situation.
• Able to deal with frequent change, delays, or unexpected events.
• Ability to undertake self-development activities.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Education and/or Experience:

Degree in Computer Science, Information Technology, Computer Engineering or related fields; or a minimum of two year’s related experience and/or training; or equivalent combination of education and experience.

Certifications, Licenses, Registrations:

A+ or equivalent certification preferred.

Microsoft certification preferred.

Must have, or be able to obtain, and maintain a valid South Dakota driver’s license, have an excellent driving record and be insurable under the Company’s insurance policy.

Physical Requirements:

Working Conditions:

Good working conditions with the absence of disagreeable conditions. Mostly Climate controlled building(s) with adequate lighting and space. The noise level in the work environment is usually moderate.

Note:

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.